Frequently Asked Questions


What are your hours of business?

Monday - Friday: 10am - 6pm
Saturdays: 10am - 5pm
Sundays and statutory holidays: Closed


What is your contact information?

Phone: 780-756-2922
Email: weelove.online@live.ca

We are extremely receptive to positive feedback and constructive criticism. It's based on your feedback that we continue to evolve as a business and as a team.


Where are you located?

Our address is 1052 - 91 Street SW, Edmonton, AB.

We are located on the Southwest corner of Ellerslie Road and 91 Street, in the same parking lot as Save-On-Foods.


Has my order shipped? Can I track it?

Click the "My Account" link at the top of our site to view orders you have placed on our site, to check your orders status, and view tracking information. You can also see all of our Shipping Policies here.


How do I create an account?

1) Click the "My Account" link at the top of our site
2) Enter your email address.
3) Create a password
Then simply click 'Register' and follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.


How do I return my product?

Please see here for more information on returning an item.


What do I do if I received the wrong product?

If you may have received the wrong product, please email customer service (weelove.online@live.ca) within 72 hours of receiving the product.


What are your return policies?

Please see here for more information on our Returns Policy.


Do I have to pay sales tax?

As a registered business with Canada Revenue Agency (CRA), we are required to charge the GST (and HST if applicable in your province) on all purchases and remit this money to the federal government.


I have a question on my charges.

Click the "My Account" link at the top of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service (weelove.online@live.ca) for further assistance. Please remember to include your order number with any inquiry so we can help you faster.


I need a copy of my receipt/invoice.

Click the "My Account" link at the top of our site to print a receipt.


When will my credit appear on my account?

Credits may take up to 7 business days from the time we receive your item(s) or the time you were notified your credit has been approved.

Welcome!

Outstanding service, unique products, great selection, and fast shipping -  It's our promise to you.


Happy Shopping,

The WeeLove Team




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